Research Catalog

Patient-client-employee complaint programs : an organizational systems model

Title
  1. Patient-client-employee complaint programs : an organizational systems model / by James T. Ziegenfuss, Jr.
Published by
  1. Springfield, Ill., U.S.A. : C.C. Thomas, c1985.
Author
  1. Ziegenfuss, James T.

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FormatTextAccessUse in libraryCall numberRA965.6 .Z52 1985Item locationOff-site

Details

Description
  1. xiii, 264 p.; 24 cm.
Subject
  1. Hospital patients
  2. Hospitals > Patient representative services
  3. Hospitals > Complaints against
  4. Hospital patients > Legal status, laws, etc
  5. Patient Advocacy
  6. Employee rights
  7. Consumer complaints
  8. Hospital Administration
  9. Systems Theory
Owning institution
  1. Columbia University Libraries
Note
  1. Includes index.
Bibliography (note)
  1. Bibliography: p. 251-262.