One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R's" of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged.
-- Introduction -- Chapter One: reclaiming good medicine -- Chapter Two: a case of failing to say i'm sorry -- Chapter Three: roadblocks to apology -- Chapter Four: our need for apology -- Chapter Five: the four "r"s of apology -- Chapter Six: the ethical debate about disclosure -- Chapter Seven: boot camp for authentic relationships -- appendix a -- bibliography