Research Catalog

The evaluation and measurement of library services / Joseph R. Matthews.

Title
  1. The evaluation and measurement of library services / Joseph R. Matthews.
Published by
  1. Westport, Conn. : Libraries Unlimited, 2007.
Author
  1. Matthews, Joseph R.

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FormatTextAccessUse in libraryCall numberZ678.85 .M37 2007Item locationOff-site

Details

Description
  1. xx, 372 p. : ill.; 26 cm.
Summary
  1. Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
Subject
  1. Libraries > Evaluation
  2. Libraries > United States > Evaluation
  3. Libraries > evaluation
  4. Public services (Libraries) > Evaluation
  5. Public services (Libraries) > United States > Evaluation
  6. United States
Contents
  1. Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library.
Bibliography (note)
  1. Includes bibliographical references and indexes.
Processing action (note)
  1. committed to retain