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Offshoring and working conditions in remote work / edited by Jon C. Messenger and Naj Ghosheh.

Title
  1. Offshoring and working conditions in remote work / edited by Jon C. Messenger and Naj Ghosheh.
Published by
  1. Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan ; [Geneva] : International Labour Organization, 2010.

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Details

Additional authors
  1. Messenger, Jon C. (Jon Carleton), 1960-
  2. Ghosheh, Naj
Description
  1. xxi, 282 p. : ill.; 23 cm.
Summary
  1. Examines and provides a historical context for the development of the business process outsourcing (BPO) industry, based on case study analysis of working conditions in four countries where this industry is large or growing, Argentina, Brazil, India and the Philippines. Policy advice is offered to policy-makers and companies on how the growth of "good quality" jobs can be promoted as these industries grow and mature around the world.
Subject
  1. Filipinas
  2. India
  3. Brasil
  4. Argentina
  5. condiciones de trabajo
  6. teletrabajo
  7. tercerización
  8. Philippines
  9. Inde
  10. Brésil
  11. Argentine
  12. conditions de travail
  13. télétravail
  14. externalisation des activités
  15. Brazil
  16. working conditions
  17. telework
  18. outsourcing
  19. Offshore outsourcing
  20. Work environment > Case studies
Genre/Form
  1. ILO pub
  2. pub OIT
Contents
  1. Introduction -- Remote work from the perspective of developed economies : a multicountry synthesis -- Employee dilemmas in the Indian ITES-BPO sector -- Offshored work in Philippine BPOs -- Remote work in Brazil -- Remote work and global sourcing in Argentina -- A comparative analysis of the business environment, job quality and work organization in offshored business services.
Bibliography (note)
  1. Includes bibliographical references and index.