Research Catalog

Emotional labor in the service economy

Title
  1. Emotional labor in the service economy / special editors of this volume: Ronnie J. Steinberg, Deborah M. Figart.
Published by
  1. Thousand Oaks, CA : Sage Publications, ©1999.

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Details

Additional authors
  1. Steinberg, Ronnie J., 1947-
  2. Figart, Deborah M.
  3. American Academy of Political and Social Science.
Description
  1. 230 pages; 24 cm
Series statement
  1. Annals of the American Academy of Political and Social Science ; v. 561
Uniform title
  1. Annals of the American Academy of Political and Social Science ; v. 561.
Subject
  1. Emotions > Economic aspects
  2. Work > Psychological aspects
  3. Employee motivation
  4. Service industries workers > Attitudes
  5. Travail > Aspect psychologique
  6. Personnel > Motivation
  7. Services (Industrie) > Personnel > Attitudes
  8. Emotions > Economic aspects
  9. Employee motivation
  10. Service industries workers > Attitudes
  11. Work > Psychological aspects
  12. Affektivität
  13. Arbeit
  14. Dienstleistungssektor
  15. Emotionales Verhalten
  16. Emoties
  17. Arbeid
  18. Sociale dienstverlening
Genre/Form
  1. Aufsatzsammlung.
Contents
  1. Emotional labor since The managed heart / Ronnie J. Steinberg and Deborah M. Figart -- [The contours of emotional labor] -- Caring labor / Susan Himmelweit -- The cost of caring / Paula England and Nancy Folbre -- Comfort and struggle : emotion work in family life / Marjorie L. DeVault -- [Emotional labor on the job] -- Changing scripts at work : managers and professionals / Gideon Kunda and John Van Maanen -- Emotional labor in service work / Robin Leidner -- Emotional labor in academia : the case of professors / Marcia L. Bellas -- Police force or police service? : gender and emotional labor / Susan Ehrlich Martin -- Emotional labor among paralegals / Jennifer L. Pierre -- [Emotional labor, its measurement and repercussions] -- Emotional labor in job evaluation : redesigning compensation practices / Ronnie J. Steinberg -- The psychosocial consequences of emotional labor / Amy S. Wharton -- Emotional demands at work : a job content analysis / Ronnie J. Steinberg and Deborah M. Figart.
Note
  1. "January 1999"--Cover.
Bibliography (note)
  1. Includes bibliographical references and index.