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Satisfying customers for profit; an Electronic Industries Association project.

Indianapolis, Sams [1960]

1960

1 item

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FormatText	Call numberJLD 73-3580	Item locationOffsite

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Initiatives in corporate responsibility, prepared by Frank E. Moss.

Washington, U. S. Govt. Print. Off., 1972.

1972

1 item

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FormatText	Call numberJLF 76-1045	Item locationOffsite

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The retailer's guide to consumer action / developed by the Consumer Affairs Department of the Sperry and Hutchinson Company.

Ft. Worth, Tex. : The Company, c1974.

1974

1 item

Format	Call number	Item location
FormatText	Call number*ZT-1147 no. 1-60	Item locationOffsite

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Zeitschrift für Verbraucherpolitik = Journal of consumer policy.

[Neuwied, Germany] : H. Luchterhand, 1977-1981.

1977-1981

5 items

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FormatText	Call numberJFL 84-235 v. 5 1981	Item locationOffsite

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FormatText	Call numberJFL 84-235 v. 4 1980	Item locationOffsite

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FormatText	Call numberJFL 84-235 v. 3 1979	Item locationOffsite

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Customer service; the road to greater profits [by] Lloyd W. Moseley.

New York, Chain Store Age Books, 1972.

1972

1 item

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FormatText	Call numberJLE 78-1211	Item locationOffsite

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The purple pages / by Jeffrey Feinman.

New York : Hawthorn Books, c1979.

1979

1 item

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FormatText	Call numberJLF 80-1216	Item locationOffsite

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How to handle major customers profitably / Alan Melkman.

Farnborough, Eng. : Gower Press, c1979.

1979

1 item

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FormatText	Call numberJLG 80-189	Item locationOffsite

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Solid gold customer relations : a professional resource guide / by Carol Sapin Gold with Frances Spielberg.

Englewood Cliffs, N.J. : Prentice-Hall, c1983.

1983

1 item

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FormatText	Call numberJLD 83-2876	Item locationOffsite

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Navy customer service manual.

Washington : Dept. of Defense, Dept. of the Navy, Naval Education and Training Support Command : for sale by the Supt. of Docs., U.S. Govt. Print. Off., 1978.

1978

1 item

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FormatText	Call numberJLF 83-1146	Item locationOffsite

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The Service encounter : managing employee/customer interaction in service businesses / edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant.

Lexington, Mass. : Lexington Books, c1985.

1985

1 item

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Format	Call numberJLE 85-964	Item locationOffsite

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Winning and keeping industrial customers : the dynamics of customer relationships / Barbara Bund Jackson.

Lexington, Mass. : Lexington Books, c1985.

1985

1 item

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FormatText	Call numberJLE 85-3678	Item locationOffsite

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Strategies for international industrial marketing : the management of customer relationships in European industrial markets / edited by Peter W. Turnbull and Jean-Paul Valla.

London ; Dover, N.H. : Croom Helm, c1986.

1986

1 item

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Format	Call numberJLD 86-1596	Item locationOffsite

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert I. Desatnick.

San Francisco : Jossey-Bass, 1987.

1987

1 item

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FormatText	Call numberJLE 87-2457\|m(SASB)	Item locationOffsite

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Entscheidungsfindung mit Hilfe des Effizienzkriterienkonzeptes : dargestellt am Beispiel der organisatorischen Gestaltung von Vertriebsniederlassungen / Wolfgang Schreiner.

Bochum : Studienverlag Brockmeyer, 1980.

1980

1 item

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FormatText	Call numberJLD 87-887	Item locationOffsite

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How to win customers and keep them for life / Michael LeBoeuf.

New York : Putnam's Sons, c1987.

1987

1 item

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FormatText	Call numberJLD 88-3712	Item locationOffsite

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At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht.

Homewood, Ill. : Dow Jones-Irwin, c1988.

1988

1 item

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Format	Call numberJLE 88-4526\|m(SASB)	Item locationOffsite

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Organizational troubleshooters : resolving problems with customers and employees / James T. Ziegenfuss, Jr.

San Francisco : Jossey-Bass, 1988.

1988

1 item

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FormatText	Call numberJLE 88-1832\|m(SASB)	Item locationOffsite

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Who's minding the store? : retail strategies for higher profits in the 1990's / Anthony J. Stokan.

Toronto : Stoddart, 1989.

1989

1 item

Format	Call number	Item location
Format	Call numberJLD 90-311	Item locationSchwarzman Building - General Research Room 315

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Front-line customer service : 15 keys to customer satisfaction / Clay Carr.

New York : Wiley, 1990.

1990

1 item

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FormatText	Call numberJBE 90-482	Item locationOffsite

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Forging the productivity partnership / William Sandy.

New York : McGraw-Hill Pub. Co., c1990.

1990

1 item

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Format	Call numberJBE 90-472	Item locationOffsite

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Relationship selling : the key to getting and keeping customers / Jim Cathcart.

New York, NY : Perigee Books, c1990.

1990

1 item

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Format	Call numberJBD 90-1422	Item locationOffsite

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Professional selling : a relationship management process / John I. Coppett, William A. Staples.

Cincinnati, OH : South-Western Pub. Co., c1990.

1990

1 item

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Format	Call numberJBE 91-351	Item locationOffsite

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Total quality marketing : what has to come next in sales, marketing and advertising / John Fraser-Robinson with Pip Mosscrop.

London : Kogan Page, 1991.

1991

1 item

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Format	Call numberJBE 91-2168	Item locationOffsite

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Human relations for the hospitality industry / Robert J. Martin and Donald E. Lundberg.

New York : Van Nostrand Reinhold, c1991.

1991

1 item

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FormatText	Call numberJBE 91-1963	Item locationOffsite

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The customer-driven company : moving from talk to action / Richard C. Whiteley.

Reading, Mass. : Addison-Wesley, c1991.

1991

1 item

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FormatText	Call numberJBE 91-2282	Item locationOffsite

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Horizontal management : beyond total customer satisfaction / by D. Keith Denton.

New York : Lexington Books ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1991.

1991

1 item

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FormatText	Call numberJBE 92-596	Item locationOffsite

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The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht.

New York : HarperBusiness, c1992.

1992

1 item

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FormatText	Call numberJBE 92-1362	Item locationOffsite

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Relevance regained : from top-down control to bottom-up empowerment / H. Thomas Johnson.

New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1992.

1992

1 item

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FormatText	Call numberJBE 92-1731	Item locationOffsite

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Hey, I'm the customer : [front line tips for providing superior customer service] / Ron Willingham.

Englewood Cliffs, N.J. : Prentice Hall, c1992.

1992

1 item

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FormatText	Call numberJBD 92-1359	Item locationOffsite

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The pursuit of quality through personal change / Harry I. Forsha.

Milwaukee, Wis. : ASQC Quality Press, c1992.

1992

1 item

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FormatText	Call numberJBE 92-2085	Item locationOffsite

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Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra.

Homewood, Ill. : Business One Irwin, c1992.

1992

1 item

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FormatText	Call numberJBE 92-217	Item locationOffsite

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PRINCE in the customer and supplier context / Duhig Berry Limited.

Oxford, England : NCC Blackwell, 1992.

1992

1 item

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FormatText	Call numberJBF 93-239	Item locationOffsite

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Customer-driven strategy : winning through operational excellence / by Thomas F. Wallace.

Essex Junction, VT : Oliver Wight Publications, 1992.

1992

1 item

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FormatText	Call numberJBE 93-333	Item locationOffsite

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel.

San Francisco, Calif. : Jossey-Bass, c1993.

1993

1 item

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FormatText	Call numberJBE 93-2136	Item locationOffsite

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Beating the competition : 150 ways to win new customers for your small business / Tait Trussell.

Lanham, Md. : Madison Books, c1993.

1993

1 item

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FormatText	Call numberJBD 93-1251	Item locationOffsite

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Take charge! : how to manage your customer relationships / Grace Major.

Fairfax, Va. : Sigma Books, c1992.

1992

1 item

Format	Call number	Item location
FormatText	Call numberJBE 13-1395	Item locationSchwarzman Building - General Research Room 315

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Customer visits : building a better market focus / Edward F. McQuarrie.

Newbury Park, Calif. : Sage Publications, c1993.

1993

1 item

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FormatText	Call numberJBD 93-1683	Item locationOffsite

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The one to one future : building relationships one customer at a time / Don Peppers and Martha Rogers.

New York : Doubleday, c1993.

1993

1 item

Format	Call number	Item location
FormatText	Call numberJFC 93-3251	Item locationSchwarzman Building - General Research Room 315

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The customer / Bob Ansett with John McManamy.

Richmond [Vic.] : John Kerr, 1989.

1989

1 item

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FormatText	Call numberJBD 93-1832	Item locationOffsite

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Talking with your customers : what they will tell you about your business when you ask the right questions / Michael J. Wing.

Chicago : Enterprise/Dearborn, c1993.

1993

1 item

Format	Call number	Item location
FormatText	Call numberJBF 13-418	Item locationSchwarzman Building - General Research Room 315

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The selling edge : winning over today's business customers / Michael Levokove ; with Celeste Levokove.

Lakewood, CO : Glenbridge Pub. Ltd., c1993.

1993

1 item

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FormatText	Call numberJBE 93-3119	Item locationOffsite

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Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie.

New York : AMACOM, 1994.

1994

1 item

Format	Call number	Item location
FormatText	Call numberJBE 94-414	Item locationOffsite

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Lifestyle and event marketing : building the new customer partnership / Alfred L. Schreiber, with Barry Lenson.

New York : McGraw-Hill, c1994.

1994

1 item

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FormatText	Call numberJBE 94-592	Item locationOffsite

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Command performance : the art of delivering quality service / with a preface by John E. Martin.

Boston, MA : Harvard Business School Press, c1994.

1994

1 item

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FormatText	Call numberJBE 94-2352	Item locationOffsite

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Upside-down marketing : turning your ex-customers into your best customers / George R. Walther.

New York : McGraw-Hill, c1994.

1994

1 item

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FormatText	Call numberJBE 94-1478	Item locationOffsite

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Customers as partners : building relationships that last / Chip R. Bell.

San Francisco : Berrett-Koehler, c1994.

1994

1 item

Format	Call number	Item location
FormatText	Call numberJBE 94-2536	Item locationOffsite

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Japanese retailing / Roy Larke.

London ; New York : Routledge, 1994.

1994

1 item

Format	Call number	Item location
FormatText	Call numberJBD 94-1886	Item locationOffsite

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Lifestyle and event marketing : building the new customer partnership / Alfred L. Schreiber, with Barry Lenson.

New York : McGraw-Hill, c1994.

1994

1 item

Format	Call number	Item location
FormatText	Call numberJBE 94-1677	Item locationOffsite

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The Customer service planner / Martin Christopher.

Oxford ; Boston : Butterworth-Heinemann, c1993.

1993

1 item

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FormatText	Call numberJBE 94-1792	Item locationOffsite

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The extra mile : building profitable customer relations every time / compiled by the editors of Customers first ; writer, David Dee ; illustrator, Elwood Smith.

Chicago, IL : Dartnell Corp., c1994.

1994

1 item

Format	Call number	Item location
FormatText	Call numberJBD 95-813	Item locationOffsite

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