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Product service management, edited by Thomas A. Gannon.
[New York] American Management Association [1972]
1972
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 73-879 | Item locationOffsite |
How to handle claims and returns; a manual for manufacturers and retailers [by] Irwin R. Kissel and Ann Kissel Grun.
New York, McGraw-Hill [1973]
1973
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJLE 74-724 | Item locationOffsite |
The angry buyer's complaint directory [by] Jack White, Gary Yanker, and Harry Steinberg.
New York, P. H. Wyden [1974]
1974
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLD 86-1387 | Item locationOffsite |
Vad är service? Behövs service? Vad kostar service?
Stockholm, 1966.
1966
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLK 73-311 1, 3-11 | Item locationOffsite |
Organisation et gestion du service après-vente, par René Jabot,...
Puteaux, Éditions Hommes et techniques, 1973.
1973
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLF 75-967 | Item locationOffsite |
How to complain / Christopher Ward ; illustrated by Frank Dickens. -
London : Secker and Warburg, 1974.
1974
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLD 76-1471 | Item locationOffsite |
An investigation into the economic feasibility of using Negro servicemen and salesmen in all-white neighborhoods.
[Boulder] 1970.
1970
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call number*ZT-935 | Item locationOffsite |
Customer service manual : with model letters and forms / Benjamin I. French, Jr.
Englewood Cliffs, N.J. : Prentice-Hall, c1976.
1976
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLF 77-1260 | Item locationOffsite |
Customer service; the road to greater profits [by] Lloyd W. Moseley.
New York, Chain Store Age Books, 1972.
1972
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 78-1211 | Item locationOffsite |
Le "service" et l'après-vente.
[Paris, Entreprise Moderne d'Édition, c1964]
1964
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 78-2157 | Item locationOffsite |
Service management, principles and practices / William H. Bleuel and Joseph D. Patton, Jr.
Pittsburgh : Instrument Society of America, c1978.
1978
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 79-2066 | Item locationOffsite |
Product service planning : service-marketing engineering interactions / William H. Bleuel and Henry E. Bender.
New York : American Management Associations, [1980]
1980
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 80-1937 | Item locationOffsite |
Customer satisfaction in the postal services / Santha Gopinath.
New Delhi : Concept, 1980, c1979.
1980-1979
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLD 81-319 | Item locationOffsite |
Practical guide to customer service management and operations / E. Patricia Birsner, Ronald D. Balsley.
New York, N.Y. : AMACOM, c1982.
1982
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLF 82-448 | Item locationOffsite |
Navy customer service manual.
Washington : Dept. of Defense, Dept. of the Navy, Naval Education and Training Support Command : for sale by the Supt. of Docs., U.S. Govt. Print. Off., 1978.
1978
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLF 83-1146 | Item locationOffsite |
Running an effective sales office / Patrick Forsyth.
Aldershot, Hants, England ; Brookfield, Vt., U.S.A. : Gower Pub. Co., 1985.
1985
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJLG 87-392 | Item locationOffsite |
Practical handbook of distribution/customer service / Warren Blanding.
Washington : Traffic Service Corp., c1985.
1985
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 86-1971 | Item locationOffsite |
Prodave︠t︡s i Pokupatelʹ, ili rasskaz o tom, kakimi mogli by statʹ ikh otnosheni︠i︡a, budʹ r︠i︡adom Psikholog / ︠I︡A. Belʹchikov.
Riga : "Avots", 1986.
1986
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call number*QI 89-21070 | Item locationOffsite |
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert I. Desatnick.
San Francisco : Jossey-Bass, 1987.
1987
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 87-2457|m(SASB) | Item locationOffsite |
How to manage customer service / Bernard Katz.
Aldershot : Gower, 1987.
1987
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLD 90-27 | Item locationSchwarzman Building - General Research Room 315 |
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Managing service for results / Dick Berry.
Research Triangle Park, NC : Instrument Society of America, c1983.
1983
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 88-2085|m(SASB) | Item locationOffsite |
The Journal of services marketing.
[Santa Barbara, CA : Journal of Services Marketing, Inc., c1987-
1987-present
20 items
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBL 90-367 v. 24 (2010) | Item locationSchwarzman Building - General Research Room 315 |
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBM 90-367 v. 22-23 (2008/2009) | Item locationSchwarzman Building - General Research Room 315 |
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBM 90-367 v. 21 (2007) | Item locationSchwarzman Building - General Research Room 315 |
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Customer service : how to achieve total customer satisfaction / Malcolm Peel.
London : Kogan Page, 1987.
1987
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLD 89-1999 | Item locationOffsite |
How to win customers and keep them for life / Michael LeBoeuf.
New York : Putnam's Sons, c1987.
1987
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLD 88-3712 | Item locationOffsite |
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
New York : New American Library, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 96-1989 | Item locationOffsite |
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack Hanan, Peter Karp.
New York : American Management Association, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 09-733 | Item locationSchwarzman Building - General Research Room 315 |
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
I'm first : your customer's message to you / Linda Silverman Goldzimer ; with Gregory L. Beckmann.
New York : Rawson Associates, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJLD 89-1545 | Item locationOffsite |
The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford.
Homewood, Ill. : Dow Jones-Irwin, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJLE 89-4057 | Item locationOffsite |
Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.
New York, N.Y. : Harper & Row, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJLE 89-3565 | Item locationOffsite |
Winning banks : managing service quality for customer satisfaction / M. Ray Grubbs, R. Eric Reidenbach.
Rolling Meadows, Ill. : Bank Administration Institute, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJBE 90-276 | Item locationOffsite |
Client-centered service : how to keep them coming back for more / David W. Cottle.
New York : Wiley, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 90-118 | Item locationOffsite |
Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton.
Houston, Tex. : Gulf Pub. Co., c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJBE 90-20 | Item locationOffsite |
Service management and marketing : managing the moments of truth in service competition / Christian Grönroos.
Lexington, Mass. : Lexington Books, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJBE 90-496 | Item locationOffsite |
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
New York : Free Press ; London : Collier Macmillan, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 90-480 | Item locationOffsite |
Customer care management / Andrew Brown.
Oxford : Heinemann Professional Pub., 1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJBE 90-984 | Item locationOffsite |
The manager's guide to service excellence : the fine art of customer service / Anne Petite.
Toronto : Summerhill Press ; New York, N.Y. : Distributed by Sterling Pub. Co., c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJBE 90-1150 | Item locationOffsite |
Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood.
New York : Harper & Row, 1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJBE 90-1070 | Item locationOffsite |
The complete guide to customer service / Linda M. Lash.
New York : Wiley, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJLE 88-1688 | Item locationOffsite |
Service quality : a profit strategy for financial institutions / Leonard L. Berry, David R. Bennett, Carter W. Brown.
Homewood, Ill. : Dow Jones-Irwin, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLE 88-1484 | Item locationOffsite |
Directory of technical services for Pennsylvania industries.
University Park, Pa.
19-19
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJLL 73-477 1967,1970 | Item locationOffsite |
Customer first : strategy for quality service / Denis Walker.
Aldershot, Hants, England : Brookfield, Vt. ; Gower, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBF 90-815 | Item locationOffsite |
Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Paul B. Brown.
New York : Doubleday, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 90-1932 | Item locationOffsite |
How to win customers : using customer service for a competitive edge / Jacques Horovitz.
London : Pitman, 1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 09-734 | Item locationSchwarzman Building - General Research Room 315 |
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Marketing to win : strategies for building competitive advantage in service industries / Frank K. Sonnenberg.
New York : Harper & Row, Ballinger Division, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 90-1287 | Item locationOffsite |
Practical handbook of customer service operations / Warren Blanding.
Washington, D.C. : International Thomson Transport Press, c1989.
1989
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 90-1677 | Item locationOffsite |
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
New York : Free Press ; Toronto : Collier Macmillan, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| Format | Call numberJBE 90-1654 | Item locationOffsite |
After sales service systems and records.
[London] Gower Press [1971]
1971
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBF 90-613 | Item locationOffsite |
Managing service as a strategic profit center / Donald F. Blumberg.
New York : McGraw-Hill, c1991.
1991
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 90-1724 | Item locationOffsite |
How to provide excellent service in any organization : a blueprint for making all the theories work / Jeffrey E. Disend.
Radnor, Pa. : Chilton Book Co., c1991.
1991
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 91-747 | Item locationOffsite |
It's not my department : how to get the service you want, exactly the way you want it! / Peter Glen.
New York : W. Morrow, c1990.
1990
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 90-1983 | Item locationOffsite |
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