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Service fanatics : how to build superior patient experience the Cleveland Clinic way / James Merlino.
Text
New York : McGraw-Hill Education, [2015]
2015
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberJBE 15-268 | Item locationSchwarzman Building - General Research Room 315 |
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
A psychodynamic understanding of modern medicine : placing the person at the center of care / edited by Maureen O'Reilly-Landry ; foreword by Myron L. Weisfeldt.
Text
London : Radcliffe Pub., [2012], ©2012.
2012-2012
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR726.5 .P79 2012 | Item locationOff-site |
2nd survey on the monitoring of public expenditures and the level of recipients' satisfaction in the education and health sectors in Cameroon (PETS2) : main report. Health section / National Institute of Statistics.
Text
Yaoundé : National Institute of Statistics, 2010.
2010
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA552.C17 S43 2010xg | Item locationOff-site |
2nd survey on the monitoring of public expenditures and the level of recipients' satisfaction in the education and health sectors in Cameroon (PETS2) : main report. Health section / National Institute of Statistics.
Text
Yaoundé : National Institute of Statistics, 2010.
2010
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA552.C17 S43 2010xg | Item locationOff-site |
Patient-centered medicine : transforming the clinical method / Moira Stewart [and five others].
Text
London : Radcliffe Publishing, [2014]
2014
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.3 .P364 2014 | Item locationOff-site |
Through the patient's eyes : understanding and promoting patient-centered care / Margaret Gerteis [and others], editors.
Text
San Francisco : Jossey-Bass, [1993], ©1993.
1993-1993
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.3 .T5 1993 | Item locationOff-site |
Patient-centered hospital care : reform from within / Kathryn J. McDonagh, editor.
Text
1993
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA971.35 .P38 1993 | Item locationOff-site |
Patient-centered care : a model for restructuring / [edited by] Mickey L. Parsons and Carolyn L. Murdaugh.
Text
Gaithersburg, Md. : Aspen Publishers, 1994.
1994
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA971 .P288 1994 | Item locationOff-site |
Promise and performance in managed care : the prepaid group practice model / Donald K. Freeborn and Clyde R. Pope.
Text
1994
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA413.5.U5 F74 1994 | Item locationOff-site |
Physicians' preventive attitudes, practices, and knowledge : antecedents and consequences / Susan Helen Haddow.
Text
[New York : Columbia University], 1993.
1993
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberLD1237.5D 1993 .H33 | Item locationOff-site |
Setting the PACE : managing transition to patient-centered care / edited by Phyllis B. Risner, and Claire Blust Rodehaver, Robin G. Bashore.
Text
1995
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRT89 .S475 1995 | Item locationOff-site |
Patients first : experiences of a patient-focused pioneer / William J. Leander with Dennis L. Shortridge, Jr., and Phyllis M. Watson.
Text
1996
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA971 .L367 1996 | Item locationOff-site |
Patient-centered medicine : transforming the clinical method / Moira Stewart [and others].
Text
Thousand Oaks : Sage Publications, [1995], ©1995.
1995-1995
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.3 .P364 1995 | Item locationOff-site |
Effective group practice in midwifery : working with women / edited by Lesley Page ; part title illustrations by Heather Spears.
Text
1995
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRG950 .E36 1995 | Item locationOff-site |
Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina E. Herzlinger.
Text
1997
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA410.53 .H485 1997 | Item locationOff-site |
Measuring and managing patient satisfaction / William J. Krowinski and Steven R. Steiber.
Text
1996
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA399.A1 S74 1996 | Item locationOff-site |
Ultimate patient satisfaction : designing, implementing, or rejuvenating an effective patient satisfaction and TQM program / John F. O'Malley.
Text
1997
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.3 .O43 1997 | Item locationOff-site |
Not available - Please for assistance.
Quality of life from nursing and patient perspectives : theory, research, practice / Cynthia R. King & Pamela S. Hinds, editors.
Text
Sudbury, MA : Jones and Bartlett, [1998], ©1998.
1998-1998
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRC262 .Q34 1998 | Item locationOff-site |
The practice of autonomy : patients, doctors, and medical decisions / Carl E. Schneider.
Text
New York : Oxford Unviersity Press, 1998.
1998
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.42 .S36 1998 | Item locationOff-site |
Measuring and improving patient satisfaction / Patrick J. Shelton.
Text
2000
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA399.A1 S47 2000 | Item locationOff-site |
Not available - Please for assistance.
Quality of life : from nursing and patient perspectives : theory, research, practice / Cynthia R. King & Pamela S. Hinds, editors.
Text
Sudbury, Mass. : Jones and Bartlett Publishers, [2003], ©2003.
2003-2003
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRC262 .Q34 2003 | Item locationOff-site |
Psychology in the physical and manual therapies / edited by Gregory S. Kolt and Mark B. Andersen ; foreword by Katherine F. Shepard.
Text
Edinburgh ; New York : Churchill Livingstone, 2004.
2004
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRM701 .P74 2004 | Item locationOff-site |
Customer service in health care : a grassroots approach to creating a culture of service excellence / by Kristin Baird.
Text
San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000], ©2000.
2000-2000
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727 .B276 2000 | Item locationOff-site |
Respecting patient autonomy / Benjamin H. Levi.
Text
Urbana : University of Illinois Press, [1999], ©1999.
1999-1999
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR 727.42 .L48 1999 | Item locationOff-site |
Measuring patient safety / edited by Robin Newhouse, Stephanie Poe.
Text
Sudbury, Mass. : Jones and Bartlett Publishers, [2005], ©2005.
2005-2005
2 items
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA969.9 .M43 2005 | Item locationOff-site |
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call number | Item locationOff-site |
Not available - Please for assistance.
Patient satisfaction : understanding and managing the experience of care / Irwin Press.
Text
Chicago, IL : Health Administration Press, [2006], ©2006.
2006-2006
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.3 .P725 2006 | Item locationOff-site |
The trust crisis in healthcare : causes, consequences, and cures / edited by David A. Shore.
Text
Oxford ; New York : Oxford University Press, 2007.
2007
2 items
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA445 .T78 2007 | Item locationOff-site |
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call number | Item locationOff-site |
Not available - Please for assistance.
Our present complaint : American medicine, then and now / Charles E. Rosenberg.
Text
Baltimore : Johns Hopkins University Press, 2007.
2007
2 items
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR151 .R67 2007 | Item locationOff-site |
Not available - Please for assistance.
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call number | Item locationOff-site |
Not available - Please for assistance.
Using discrete choice experiments to value health and health care / edited by Mandy Ryan, Karen Gerard, Mabel Amaya-Amaya.
Text
Dordrecht : Springer, [2008], ©2008.
2008-2008
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA410 .U85 2008g | Item locationOff-site |
Smart nursing : nurse retention & patient safety improvement strategies / June Fabre.
Text
New York : Springer Pub. Co., [2009], ©2009.
2009-2009
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRT89.3 .F33 2009 | Item locationOff-site |
The retail revolution in health care / Myron D. Fottler and Donna M. Malvey.
Text
2010
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA395.A3 F683 2010 | Item locationOff-site |
The architecture of hope : Maggie's cancer caring centres / Charles Jencks and Edwin Heathcote.
Text
2010
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberAA6760 J43 | Item locationOff-site |
Vluchtelingen en gezondheid / L.H.M. van Willigen, A.J.K. Hondius.
Text
Amsterdam : Swets & Zeitlinger, c1992.
1992
2 items
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA564.9.R43 W55 1992 v.2 | Item locationOff-site |
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA564.9.R43 W55 1992 v.1 | Item locationOff-site |
Counting for something in mental health services : effective user feedback / edited by Rob Leiper, Vida Field.
Text
Aldershot, Hants, England ; Brookfield USA : Avebury ; Brookfield, Vt. : Ashgate Pub. Co., c1993.
1993
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA790.5 .C68 1993 | Item locationOff-site |
For better or for worse, in sickness and in health : inpatient outcomes and patient satisfaction in the military health services system / Mark J. Perry.
Text
Santa Monica, CA : Rand, 1996.
1996
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberAS36 .R8 RGSD-126 | Item locationOff-site |
Community care : asking the user / edited by Gail Wilson.
Text
London ; New York : Chapman & Hall, 1995.
1995
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA399.G6 C66 1995 | Item locationOff-site |
Getting into the system / Gwen Howe.
Text
London ; Philadelphia : Jessica Kingsley Publishers, 1998.
1998
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRC455.4.F3 H68 1998 | Item locationOff-site |
What is the real cost of more patient choice? / John Appleby, Anthony Harrison, Nancy Devlin.
Text
London : King's Fund, c2003.
2003
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA412.5.G7 A67 2003 | Item locationOff-site |
Development of supplemental quality improvement items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) / Denise D. Quigley ... [et al.].
Text
Santa Monica, CA : RAND, 2006.
2006
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA412.2 .D48 2006 | Item locationOff-site |
Organizzare la soddisfazione in sanità / Giuseppe Favretto.
Text
Milano : FrancoAngeli, c2007.
2007
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.3 .F38 2007 | Item locationOff-site |
The logic of care : health and the problem of patient choice / Annemarie Mol.
Text
London ; New York : Routledge, 2008.
2008
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA399.A1 M6513 2008 | Item locationOff-site |
Not available - Please for assistance.
Using discrete choice experiments to value health and health care / edited by Mandy Ryan, Karen Gerard, Mabel Amaya-Amaya
Text
Dordrecht : Springer, c2008.
2008
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA410.5 .U85 2008 | Item locationOff-site |
They deserve better : the long-term care experience in Canada and Scandinavia / authors, Pat Armstrong ... [et al.].
Text
Ottawa : Canadian Centre for Policy Alternatives, c2009.
2009
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRA998.C3 T44 2009 | Item locationOff-site |
Clientes satisfechos en planificación familiar : una guía para mejorar los servicios / Marilyn Edmunds, Dierdre Strachan, Sylvia Vriesendorp.
Text
Watertown, Mass. : Pathfinder Fund, c1987.
1987
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberWA 550.1 E24c 1987 | Item locationOff-site |
Towards the emancipation of patients : patients' experiences and the patient movement / Charlotte Williamson.
Text
Bristol, UK ; Portland, OR : Policy Press, 2010.
2010
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberR727.45 .W555 2010 | Item locationOff-site |
Consumer Bill of Rights and Responsibilities : report to the President of the United States / prepared by Advisory Commission on Consumer Protection and Quality in the Health Care Industry.
Text
1997
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberY 3.2:C 76/B 49 | Item locationOff-site |
Women's experience of feminist therapy and counselling / Eileen McLeod.
Text
Buckingham ; Philadelphia : Open University Press, 1994.
1994
1 item
| Format | Call number | Item location |
|---|---|---|
| FormatText | Call numberRC489.F45 M38 1994 | Item locationOff-site |
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