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The innovator's dilemma : the revolutionary book that will change the way you do business / Clayton M. Christensen.
Text
New York : Harper Business, [2011]
2011
1 item
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FormatText | Call numberHD53 .C49 2011 | Item locationOff-site |
Not available - Please for assistance.
Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman.
Text
Hoboken, New Jersey : Wiley, [2015]
2015
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.1265 .W4525 2015 | Item locationOff-site |
Not available - Please for assistance.
Saram imnida, kogaengnim : k'ol sent'ŏ ŭi illyuhak / Kim Kwan-uk chiŭm
Text
Kyŏnggi-do P'aju-si : Ch'angbi, 2022
2022
1 item
Format | Call number | Item location |
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FormatText | Call numberHE8789.K6 K48 2022 | Item locationOff-site |
Dian zhang ben si le = Dianzhang bensile / [Ri] Zaojian Hezhen zhu ; Tong Fan yi.
Text
Chengdu : Sichuan wen yi chu ban she, 2022.
2022
1 item
Format | Call number | Item location |
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FormatText | Call numberPL871.A9285 T46127 2022 | Item locationOff-site |
The butterfly customer : Capturing the loyalty of today's elusive consumer / Susan M. O'Dell, Joan A. Pajunen.
Text
Toronto : J. Wiley & Sons Canada, [1997], ©1997.
1997-1997
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.5 .O33 1997g | Item locationOff-site |
Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen.
Text
New York : Hyperion, c2000.
2000
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5549.5.M63 L86 2000 | Item locationOff-site |
Managing the major sale / William H. Kaven.
Text
New York : American Management Association, [1971], ©1971.
1971-1971
1 item
Format | Call number | Item location |
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FormatText | Call numberHD21 .Am3 no.104-105 | Item locationOff-site |
The consumer affairs department: organization and functions / [by E. Patrick McGuire.
Text
New York] : Conference Board, [1973], [©1973]
1973-1973
1 item
Format | Call number | Item location |
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FormatText | Call numberHC10 .C61 no.609 | Item locationOff-site |
Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.
Text
New York : Morrow, [1993], ©1993.
1993-1993
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.5 .B528 1993 | Item locationOff-site |
Kohtaamisia byrokraattisilla näyttämöillä / Leena Eräsaari.
Text
Helsinki : Gaudeamus, 1995.
1995
1 item
Format | Call number | Item location |
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FormatText | Call numberJN7395 .E73 1995 | Item locationOff-site |
It's not about us, it's all about them / Martin Butler.
Text
Oxford : Management Books 2000, 2016.
2016-2016
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.5 .B8746 2016 | Item locationOff-site |
Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell.
Text
New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]
2016
1 item
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FormatText | Call numberHF5415.5 .S744 2016 | Item locationOff-site |
Customer success : how innovative companies are reducing churn and growing recurring revenue / Nick Mehta, Dan Steinman and Lincoln Murphy.
Text
Hoboken, New Jersey : Wiley, [2016]
2016
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.5 .M4344 2016 | Item locationOff-site |
Managing consumer services : factory or theater? / Enzo Baglieri, Uday Karmarkar, editors.
Text
Cham : Springer, [2014]
2014
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.5 .M15668 2014 | Item locationOff-site |
Comparison standards in perceived service quality / Veronica Liljander.
Text
Helsingfors : Svenska Handelshögskolan, 1995.
1995
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.5 .L544 1995 | Item locationOff-site |
The engaging museum : developing museums for visitor involvement / Graham Black.
Text
London ; New York : Routledge, 2005.
2005
1 item
Format | Call number | Item location |
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FormatText | Call numberAM7 .B56 2005 | Item locationOff-site |
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Text
New York : Free Press ; Toronto : Collier Macmillan, ©1990.
1990
1 item
Format | Call number | Item location |
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FormatText | Call numberHF5415.5 .H43 1990 | Item locationOff-site |