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Displaying 17 of 17 results

The innovator's dilemma : the revolutionary book that will change the way you do business / Clayton M. Christensen.

Text

New York : Harper Business, [2011]

2011

1 item

FormatCall numberItem location
FormatTextCall numberHD53 .C49 2011Item locationOff-site

Not available - Please for assistance.

Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman.

Text

Hoboken, New Jersey : Wiley, [2015]

2015

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.1265 .W4525 2015Item locationOff-site

Not available - Please for assistance.

Saram imnida, kogaengnim : k'ol sent'ŏ ŭi illyuhak / Kim Kwan-uk chiŭm

Text

Kyŏnggi-do P'aju-si : Ch'angbi, 2022

2022

1 item

FormatCall numberItem location
FormatTextCall numberHE8789.K6 K48 2022Item locationOff-site

Dian zhang ben si le = Dianzhang bensile / [Ri] Zaojian Hezhen zhu ; Tong Fan yi.

Text

Chengdu : Sichuan wen yi chu ban she, 2022.

2022

1 item

FormatCall numberItem location
FormatTextCall numberPL871.A9285 T46127 2022Item locationOff-site

The butterfly customer : Capturing the loyalty of today's elusive consumer / Susan M. O'Dell, Joan A. Pajunen.

Text

Toronto : J. Wiley & Sons Canada, [1997], ©1997.

1997-1997

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.5 .O33 1997gItem locationOff-site

Managing the major sale / William H. Kaven.

Text

New York : American Management Association, [1971], ©1971.

1971-1971

1 item

FormatCall numberItem location
FormatTextCall numberHD21 .Am3 no.104-105Item locationOff-site

The consumer affairs department: organization and functions / [by E. Patrick McGuire.

Text

New York] : Conference Board, [1973], [©1973]

1973-1973

1 item

FormatCall numberItem location
FormatTextCall numberHC10 .C61 no.609Item locationOff-site

Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.

Text

New York : Morrow, [1993], ©1993.

1993-1993

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.5 .B528 1993Item locationOff-site

Kohtaamisia byrokraattisilla näyttämöillä / Leena Eräsaari.

Text

Helsinki : Gaudeamus, 1995.

1995

1 item

FormatCall numberItem location
FormatTextCall numberJN7395 .E73 1995Item locationOff-site

It's not about us, it's all about them / Martin Butler.

Text

Oxford : Management Books 2000, 2016.

2016-2016

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.5 .B8746 2016Item locationOff-site

Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell.

Text

New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]

2016

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.5 .S744 2016Item locationOff-site

Managing consumer services : factory or theater? / Enzo Baglieri, Uday Karmarkar, editors.

Text

Cham : Springer, [2014]

2014

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.5 .M15668 2014Item locationOff-site

Comparison standards in perceived service quality / Veronica Liljander.

Text

Helsingfors : Svenska Handelshögskolan, 1995.

1995

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.5 .L544 1995Item locationOff-site

The engaging museum : developing museums for visitor involvement / Graham Black.

Text

London ; New York : Routledge, 2005.

2005

1 item

FormatCall numberItem location
FormatTextCall numberAM7 .B56 2005Item locationOff-site

Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

Text

New York : Free Press ; Toronto : Collier Macmillan, ©1990.

1990

1 item

FormatCall numberItem location
FormatTextCall numberHF5415.5 .H43 1990Item locationOff-site

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